Are your products handmade?

Many of them are! Old Orchard Marketplace began with products we made ourselves, and making our own products remains a big part of who we are. As the Marketplace grows, we’ll always be transparent about how our products are made and what goes into them.

Why did you start Old Orchard Marketplace?

It started at home. We wanted simpler, greener options for the products our own family uses every day. What began with candles and home fragrance eventually grew into a much bigger idea: creating and sharing thoughtfully made alternatives for everyday living.

What ingredients do you use?

Ingredients vary by product, and we believe you should be able to know what you're bringing into your home. Ingredient and material information can be found on individual product pages and packaging.

Are your products fragrance-free?

Some are! While we love fragrance, we know not everyone does. When possible, we plan to offer unscented options alongside some of our scented products. Each product listing will clearly tell you whether fragrance is included.

Are your products environmentally friendly?

Making greener choices is an important part of our mission. We look for opportunities to simplify ingredients, reduce unnecessary materials and waste, and make thoughtful choices about the products and packaging we use. We also know there's always room to improve, and we're committed to continuing to learn as we grow.

Where are your products made?

Our handmade products are made in small batches by our family in Pennsylvania.

How long will my order take to ship?

Most orders are processed within 2–5 business days. Because we're a small family-run business and many of our products are made or prepared by us, processing times may occasionally vary. You'll receive tracking information once your order ships.

What if my order arrives damaged?

Please contact us as soon as possible and include photos of the damaged item and its packaging. We'll work with you to make it right.

Can I return a product?

Unused products in their original condition and packaging may be eligible for return when you contact us within 14 days of delivery. For safety and quality reasons, opened or used products cannot be returned. Please see our Shipping & Returns page for complete details.

How can I contact you?

Have a question about a product or an order? We'd love to hear from you! Use our Contact Us page to get in touch, and we'll respond as soon as we can.